As part of this review we spoke to a number of people who use the ALA on a regular basis and benchmarked our site against best practice. This review told us that while many of our users think the ALA provides some very useful resources, at times the site can be difficult to navigate, sometimes is unstable, and that there is not enough support material.
We are pleased to be able to release this new and improved website as a first step to addressing some of these issues.
Here’s a brief summary of what we have changed as part of this website refresh.
- We’ve improved how our content is grouped to make it easier for you to navigate the website. See footer navigation example below.
- We’ve provided some extra content to help you get more concise information about the ALA, what we do, and how you can use the ALA. See ALA knowledge base example below.
- We’ve redesigned our pages with a more up-to-date visual design.
- We’ve made our basic user support materials easier to find. We recognise that we still need to do better in this area and will be working towards further improvements in this space. You can access our user guides here.
- We’ve made it easier for you to sign up, and sign in, by making this more prominent on the homepage.
- We’ve made it easier for you to get in contact with us by providing you with an easy to find contact form and clearer call to actions on pages. See contact form example below.
This is just the first step to developing an even better ALA website and incremental and continuous improvements will be made over the coming months. Our goal is to reduce the pain associated with large releases, to gain faster feedback from you, our users, and to offer incremental and continuous increases in the value of the ALA.
We would value and appreciate your feedback on this website refresh. You can provide feedback and ask questions to the team at info@ala.org.au.